9g99 Privacy Policy — Your Data, Our Responsibility

9g99 is an internationally licensed online gaming platform offering casino, Sports Betting, and live gaming to players in Bangladesh and around the world. This Privacy Policy applies to the 9g99 website, mobile app, and all related services.

This policy is designed to clearly explain how 9g99 collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure. We believe transparency is the foundation of trust.

9g99's Privacy Policy is built with your best interests in mind. It is aligned with international data protection standards and GDPR.

9g99 collects only the information it needs from you — nothing more. The types of data we collect are detailed below.

9g99 also collects certain data automatically, such as your device type, browser version, and platform usage patterns. This information is primarily used to improve service quality and detect suspicious activity.

9g99 uses collected data only for specific, legitimate purposes. We never use your information for unauthorized or unnecessary activities.

• Account Management: To handle registration, login, identity verification, and account security.
• Transaction Processing: To process deposits, withdrawals, and financial transactions accurately.
• Customer Support: To resolve your complaints and queries promptly and effectively.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Service Improvement: Data is analyzed to improve your experience on the platform.
• Legal Compliance: To meet regulatory requirements and comply with legal obligations.
• Marketing (subject to consent): Sending relevant offers and promotions with your consent.

9g99 does not sell or rent your personal data to third parties. However, data may be shared in the limited circumstances described below.

• Payment Processor: With authorized payment partners to process transactions.
• Identity Verification Service: With regulated service providers to complete the KYC process.
• Legal Authorities: In cases of court orders, regulatory requests, or legal obligations.
• Technology Partner: With software and infrastructure providers necessary for operating the platform.
• Fraud Prevention Agency: To detect and prevent fraud across the industry.

In all such cases, 9g99 ensures that third parties uphold the same standard of privacy protection and use the information only for the specified purpose.

The 9g99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Essential for the platform's core functionality — login sessions, security tokens, and so on.
• Performance Cookies: Used to measure the speed and performance of the platform.
• Functionality Cookies: Helps remember your preferences and settings.
• Analytics Cookies: Collects anonymized statistics to understand usage patterns.

You can manage or block cookies through your browser settings. However, blocking certain essential cookies may prevent some features of the platform from working properly.

9g99 applies industry-leading technology and processes to protect your privacy. Our security framework operates across multiple layers.

• 256-bit SSL Encryption: All data in transit is fully encrypted.
• Two-Factor Authentication: An additional layer of security for your account.
• Regular Security Audits: Security audits conducted by independent experts.
• Strict Access Controls: Only authorized personnel can access your data.
• Real-Time Monitoring: Suspicious activity is identified in real time.
• Data Backup: Regular secure backups to prevent the risk of data loss.

Under 9g99's Privacy Policy, you have several important rights regarding your own data. We fully respect all of these rights.

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: The right to object to the processing of your data.
• Right to Portability: The right to receive your personal data in a structured, portable format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise these rights, contact 9g99's customer support team. We typically respond to your request within 30 days.

9g99 retains your data only for as long as necessary. How long it is kept depends on the type of information and the purpose it serves.

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• Customer Support Records: Up to 3 years after last contact.
• Marketing Information: Until consent is withdrawn or after 3 years of inactivity.
• KYC Documents: Retention period as required by applicable regulations.

Once the designated retention period has passed, 9g99 securely deletes or fully anonymizes your data so that you can no longer be identified in any way.

9g99 is strictly for adults — our services are available to users aged 18 and above only. We do not collect or process data from minors under any circumstances.

• Age verification is mandatory at the time of registration.
• Age is verified through identity documents during the KYC process.
• Accounts are immediately suspended if a user is suspected to be a minor.
• If we become aware that a minor's information has been collected, it will be deleted immediately.

9g99 may update this Privacy Policy from time to time. Revisions may be made in response to legal changes, new services, or improvements to our security practices.

• For significant changes, advance notice will be sent to your registered email address.
• The date of each update is noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to 9g99's dedicated support team. We're always here to help.

• Live Chat: The platform's live chat support is available 24/7.
• Email Support: [email protected] — typically responds within 24 hours.
• Complaints Process: Written complaints are resolved within 30 business days.